Overview
Turnstiles come in full-height or half-height models. They read a card or QR code, verify authorization, and send an unlock signal to grant access.Step 1 - Identify Mechanical Issues
Check for the following symptoms:- Is the turnstile free-wheeling?
- Does it fail to relock after use?
- Does it fail to unlock when a valid badge is presented?
- Is the card reader working?
- Is data uploading correctly?
Resolving Mechanical Issues
- Verify that the turnstile has power
- Check whether the turnstile has been manually unlocked
Step 2 - Access Control System
If the turnstile mechanics are functioning correctly, investigate the access control system:- Does the reader light and buzzer respond when a badge is presented?
- Is access data uploading to the system?
- Test with multiple badges to determine whether the issue is isolated to a specific worker or badge