Overview
This guide covers connectivity troubleshooting for kiosks, turnstiles, and wall readers.Kiosk Connectivity
Check Power
Verify that the kiosk is receiving power and is turned on.Check Network Connection
Confirm the kiosk is connected via WiFi or cellular connection.The universal passcode for kiosk access is 040608. Geofencing must be enabled for clock-in functionality to work.
Turnstile and Wall Reader Connectivity
Check HID Reader
Verify that the HID reader lights are responding when badges are presented.Review Access Activity
Check access activity in the Odin web app to confirm whether events are being recorded.Check Device Management
If needed, review the Ericsson device management system for additional diagnostics.Relocated Devices
If the turnstile or wall reader has been relocated:- Power down the device
- Move to the new location
- Restore power